Privacy Policy

Donegal Atlantic Stays respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our website, make a booking or contact us, how we use that information, and your rights under applicable data protection law, including the General Data Protection Regulation (GDPR).

Privacy Policy

Who We Are

Donegal Atlantic Stays provides holiday accommodation on Arranmore Island, Co. Donegal, Ireland.

For the purposes of data protection law, Donegal Atlantic Stays is the data controller for personal information collected through this website and in connection with your stay.

For privacy-related enquiries, please contact: info@donegalatlanticstays.ie

Information We Collect

When you make a booking, contact us or use our website, we may collect information including:

Your name
Email address
Telephone number
Billing and contact information
Details relating to your booking, including arrival and departure dates, number of guests and accommodation selected
Messages or information you provide when contacting us
Payment and transaction information
Technical information relating to your use of our website, such as IP address, browser and device information, where applicable

We only collect information that is reasonably necessary to process bookings, communicate with guests, operate our website and provide our accommodation services.

How We Use Your Information

We may use your personal information to:

Process and manage your reservation
Take and confirm payments
Send booking confirmations and information relating to your stay
Contact you regarding your reservation
Respond to questions and enquiries
Manage cancellations and refunds
Maintain appropriate booking and financial records
Operate, maintain and secure our website
Comply with legal, accounting and regulatory obligations

We do not sell your personal information to third parties.

Payments

Online payments made through our website are processed securely by Stripe.

When you make a card payment, your payment card details are handled by Stripe and are not stored directly by Donegal Atlantic Stays on this website.

Stripe processes personal information in accordance with its own privacy and security policies.

Booking System

Our website uses MotoPress Hotel Booking to manage accommodation availability, reservations and booking information.

Information you provide when making a reservation is processed through our website and booking system so that we can administer your booking and provide the services you have requested.

Legal Basis for Processing

Under GDPR, we process personal information where there is a lawful basis for doing so.

This will generally include:

Contract: Where processing is necessary to take steps at your request before a booking or to fulfil your accommodation booking.

Legal obligation: Where we are required to retain or process certain information for tax, accounting or other legal purposes.

Legitimate interests: Where reasonably necessary to operate and protect our business and website, provided those interests do not override your rights.

Consent: Where we specifically ask for your consent, for example for certain non-essential cookies or marketing communications, if applicable.

Sharing Your Information

We may share limited personal information with trusted service providers where necessary to operate our website, process payments or provide our services.

These may include our:

Website hosting provider
Booking-system provider
Payment processor
Website and technical service providers

We only share information where necessary and expect service providers processing personal information on our behalf to handle it securely and in accordance with applicable data protection requirements.

We may also disclose information where required by law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing your accommodation, dealing with queries or disputes, and meeting legal, tax and accounting requirements.

Information that is no longer required will be deleted or securely disposed of where appropriate.

Cookies

Our website may use cookies and similar technologies that are necessary for the website and booking system to function correctly.

Additional cookies may also be used for functionality, security or website analytics, depending on the services enabled on the website.

Where required by law, non-essential cookies will only be used with your consent.

You can also control cookies through your browser settings.

Your Data Protection Rights

Under GDPR and Irish data protection law, depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@donegalatlanticstays.ie.

You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland if you have concerns about how your personal information is being handled.

Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites, and we recommend reviewing their privacy policies before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

Any updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Donegal Atlantic Stays
Leabgarrow, Arranmore Island, Co. Donegal, F92 WNE2
Email: info@donegalatlanticstays.ie